Our Policies

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CANCELLATION POLICY

This policy governs the cancellation of any Order for a Product placed by you as the user of the ‘www.yourweddingknot.com’ web portal (“Site”) (domain name– yourweddingknot.com) (“Cancellation Policy”) while renting a Product. It is here by clarified that Site Owner shall not accept the cancellation of Orders placed by a User for renting Products listed for sale on the Site and all such Orders shall be final and binding on the User placing such Orders. However, the Site Owner shall have the right to cancel an Order placed for rent of Products listed for Sale in accordance with the terms specified below.

Any reference to “you” or “User” or “User’s” in this Cancellation Policy, means you the User of the Site, renting the Products) displayed by www.yourweddingknot.com. Swar Innovative Pvt. Ltd. (hereinafter referred to as “the Site Owner” “we” “us” or “our”) solely for personal use and/or accessing and using the Site (“Services”) in the manner as set out in the terms and conditions available at (“Terms and Conditions”). Each capitalized term not defined but used in this Cancellation Policy shall have the same meaning as ascribed to such term in the Terms and Conditions.

Please note that there may be certain orders, made by you for any of the Products displayed on the Site, which the Company may be unable to accept. We reserve the right, at our sole discretion, to refuse or cancel any Order for any reason. This Cancellation Policy identifies and sets out some situations that may result in cancellation of your Order for renting by the Site Owner.

Accordingly, an Order for the identified Product (s) may be cancelled by the Site Owner on occurrence of the following circumstances:

1. the Product is no longer available or is temporarily unavailable;

2. there are limited quantities of the identified Product (s) available for renting by the User registered on the Site and the same Product has been ordered by another User prior to your Order;

3. a problem (s) is identified by the Company in relation to the payment made by the User for any Product displayed on the Site;

4. inaccurate or insufficient Shipping Address or other detail (s) have been provided by the User at the time of placing an Order of any Product;

5. the Product is requested to be delivered at a location where the Site Owner does not cater or is otherwise inaccessible; or

6. there are inaccuracies, defect or errors in the identified Product (s) or its pricing information; or

7. any malpractice or abuse is identified by the Site Owner on part of the User while placing any Order for a Product or any malpractice or abuse by the User of the Services rendered by the Site Owner.

We may also require additional verification or information before accepting any Order placed by you. We will contact you on the details provided by you during your registration on the Site, subject to the Terms and Conditions, if all or any portion of your Order is cancelled or if additional information is required by us to accept your Order. If your Order is cancelled after your credit card/debit card/account has been charged, the Total Fee shall be reversed back in your card/debit card/account.

Cancellation request by the User in relation to renting of Products:

In case of requests for Order cancellations, we reserve the right to accept or reject requests for Order cancellations for any reason. As part of usual business practice, if we receive a cancellation request by you in accordance with the cancellation terms specified below, the Site Owner shall cancel the Order and we shall issue a credit note in relation to the Rental Fee paid by you, however, it is clarified that you shall be liable to pay cancellation fee in the manner detailed below.

i. In the event you have requested for cancellation of the Order within 24 (Twenty Four) hours from the time of placing the Order and we have not shipped the Product, we shall issue a credit note for the Rental Fee and 100% of delivery charges, if applicable, subject to this Cancellation Policy. Further, 100% of the Deposit shall be refunded to you.

ii. In the event you have requested for cancellation of the Order at least 30 (Thirty) days prior to the scheduled delivery date, you will be eligible for a credit note for 80% of the Rental Fee and 100% of delivery charges, if applicable. However, 100% of the Security Deposit shall be refunded to you (if applicable).

iii. In the event you have requested for cancellation of the Order at least 15 (Fifteen) days prior to the scheduled delivery date, you will be eligible for a credit note for 50% of the Rental Fee and 100% of delivery charges, if applicable. However, 100% of the Security Deposit shall be refunded to you (if applicable).

iv. In the event you have requested for cancellation of the Order at least 7 (Seven) days prior to the scheduled delivery date, you will not be eligible for any refund and your request for cancellation of the Order shall be deemed invalid. However, 100% of the Security Deposit shall be refunded to you. (if applicable)

The time at which any Order is made by you for any of the Product (s) shall be recorded by the Site Owner at its sole discretion and such time shall not be disputed by you.

The User agrees not to dispute the decision made by the Site Owner in relation to the determination of the applicable Cancellation Fee and accept the Site Owner’s decision made in response to any cancellation request made by the User.

In case you want to cancel an Order please send a written request at the following email address – [email protected] Or [email protected]

Any dispute regarding a cancellation request will be governed by this Cancellation Policy and by the laws of India and courts of Jabalpur shall have exclusive jurisdiction.

RETURN POLICY

This return policy governs the return of any Product (defined below) ordered by you, as the user of the ‘www.yourweddingknot.com’ web portal (“Site”) (domain name – www.yourweddingknot.com) (“Return Policy”). Any reference to “you” or “User” or “User’s” in this Return Policy, means you the User of the Site, ordering and renting the Products (defined below) displayed by www.yourweddingknot.com. Swar Innovative Pvt. Ltd. (herein after referred to as “the Site Owner” “we” “us” or “our”) solely for your personal use and/or accessing and using the Site (“Services”) in the manner as set out in the terms and conditions available at( Terms and Conditions”). Each capitalized term not defined but used in this Return Policy shall have the same meaning as ascribed to such term in the Terms and Conditions.

Please note that for all the Orders, made by you for renting any of the Products displayed on the Site, you agree that you shall return such Product, in a satisfactory condition as specified herein and in the Terms and Conditions, to the Site Owner in the manner as set out in this Return Policy. It is here by clarified that this Return Policy is not applicable for Products that are being purchased by you through the Site.

You hereby agree and acknowledge that you shall be solely responsible to return the Products delivered to you within a period of 1 (one) or 2 (Two) days from the date of delivery (“Return Date”) in a satisfactory condition and subject to the Terms and Conditions. Further, you agree that the Site Owner is entitled to and authorized, to charge the applicable late fee as detailed below (“Late Fee”) in the event you fail to return the Product to the Site Owner in the manner set out below in this Return Policy, before the expiry of the Return Date.

i. In the event the Product is not returned within 1 (One) day from the Return Date, the Site Owner shall have the right to charge you a Late Fee equivalent to an amount of 25% of the Rental Fee, plus all applicable taxes.
ii. Thereafter, in the eventuality that the Product is not returned within 2 (Two) to 7 (Seven) days from the Return Date, the Site Owner shall have the right to charge you a Late Fee equivalent to an amount of 50% of the Rental Fee per day, plus all applicable taxes for each day of delay in returning the Product.
iii. Thereafter, in the eventuality that the Product is not returned within 8 (Eight) days from the Return Date, the Site Owner shall have the right to charge you a Late Fee equivalent to an amount of 150% of the retail price of the Product, plus all applicable taxes, less the penalty amount already paid by you on account of delay in return of the Products as Late Fee, calculated in the manner specified in sub-clauses (i) and (ii) above.

It is hereby clarified that the Late Fee chargeable by the Site Owner shall be in addition to the Rental Fee payable by you for each Product, ordered and delivered to you by the Site Owner and any additional payment due and payable on account of any material damage done to the Product by you at the time of using such Product in accordance with the terms of the Terms and Conditions.

The Site Owner shall have the right to adjust the Security Deposit being equivalent to 50% of the Rental Fee of the Product given by you in accordance with the Terms and Conditions, against the Late Fee payable by you in accordance with the terms of this Return Policy. In the event the amount of Late Fee payable by you is higher than the Security Deposit, you hereby authorize the Site Owner to immediately charge the balance Late Fee, on the credit card/debit card of the User registered with the Site. Further, in the event the Late Fee payable by you is an amount lower than the Security Deposit, the Site Owner shall refund the balance Security Deposit in accordance with the Terms and Conditions.

You hereby agree and acknowledge that you shall be solely liable for returning the Product in the same conditions (excluding normal wear and tear) as the Product was delivered to you. It is hereby clarified that you shall be liable for all costs incurred by the Site Owner in relation to any Substantial Damage or Major Loss to the Product caused by you. The cost assessment of the Site Owner in this regard shall be final and binding on the User. The Site Owner shall have the right to deduct such costs for Substantial Damage or Major Loss, as the case maybe, from the Security Deposit provided by you. Or you hereby authorize the Site Owner to immediately charge the balance Late Fee, on the credit card/debit card of the User registered with the Site.

At the time of returning the Product, you are required to package the Product in the original packing in which it was delivered to you or any return packing provided to you by the Site Owner at the time of delivery of the Product. Kindly ensure that you seal the package properly.

It is further agreed that the Product shall be returned in a safe and acceptable manner, only to the person designated by the Site Owner, who shall pick up the Product from your Shipping Address on or before the Return Date, as per your instructions.

You hereby explicitly agree not to dispute the decision made by the Site Owner in relation to the determination of a material damage done to the Product during its delivery on your part and/or any Substantial Damage or Major Loss in accordance with the Terms and Conditions.

Any dispute regarding return of any Product or any of the terms of this Return Policy will be governed by this Return Policy and by the laws of India and courts of Jabalpur shall have exclusive jurisdiction.