FAQ

Frequently Asked Questions

Yourweddingknot.com  - THE BASICS

Rent : Go through our catalogue of designer outfits, once you have found an outfit you love, choose it, click on the date on which you want to wear your it, and the city you need the delivery in – hit Book Now.

Flaunt : The outfit will reach your door on the blissful morning of your occasion  you want to wear it,. That gives you plenty of time to try it on, accessories and get ready for your big night so you look a million bucks!

Return : The day after you’ve worn the outfit, just fold it and place it in the Box given to you. We’ll send our Executive  to your door to pick up the outfit. Please hand over the box  as well as the return papers. And you’re done!

Event Date The day you want to wear your outfit
Receipt Date The day (Mostly your event date)   outfit will reach your door
Return Date The day after your event, when our executive will come to your door to pick up the outfit
Rental Fee The total price you’ll pay to keep the outfit for the entire rental period (from receipt date to return date)
Retail Price What you would pay for this outfit if you were to buy it. (Please note: yourweddingnot.com  does not sell the outfits and this price(If given) is just for your information)
Basket You’ll notice a box(Add to basket)  next to each of the outfits in our catalogue – if you click on the Box the outfit automatically gets added to your Basket – which is like a personal memory bank of all the outfits you loved. All you need to do is click on ‘Basket/cart’ on the top of the page once you’ve signed in and all of your ‘selected’ outfits will be displayed. To make it easier to share what you love with your friends, the basket also has an easy ’email a friend’ function.
Wear And Tear Regular damage to an outfit one would expect with a wear – a sequin or two falling off for example
Substantial Damage Significant damage above and beyond regular wear and tear – so this could be a stain that’s not easy to remove or a tear
Major Loss The kind of damage that means we can no longer rent the outfit out and will need to replace it – like a large tear or stain which cannot be removed
Late Fee If you return your outfit one day after the Return Date we shall charge you a late fee of 25% of the rental fee. Thereafter, for every day that the outfit is late up till 14 days from the return date we shall charge you a daily late fee of 50% of the rental fee. At 16 days from the Return Date we shall charge you a final late fee of 150% of the retail value less any late charges you have already paid. Please refer to our “Return Policy” for more details.
Security Deposit A deposit equivalent to 50% of the rental fee OR Rs. 1000/-   if you check out is charged when you rent an outfit. This deposit is returned to you in full as soon as your outfit is sent back to us in good condition on time. Any late fees or damage penalties are adjusted against this amount.
Express Delivery We typically take reservations a week in advance to ensure we get the outfit to you well in advance, but if you do need an outfit at the last minute (next 2-7 days) you can put in a request for Express Delivery (available on each page Product details page) and we will get back to you very soon on whether we can get the outfit to you in time, depending on the availability of the pieces.

Every time you rent an outfit you will be asked to pay a security deposit that is equal to 50% of the rental charge Or Rs. 1000/- Only. So for example, if you are renting a top for Rs. 1000 (plus tax), we will add a security deposit of Rs. 500 to your bill. This amount is just a security that we keep while you have the outfit and will be returned to you in full once the outfit is returned on time and in good condition.

 

We know that you’ll treat these gorgeous outfits with love and care and that routine wear and tear is unavoidable – we totally understand that. However if we find ‘substantial damage’ to the outfit or a stain that cannot be removed through our standard dry cleaning process we will need to charge you to repair the damage. The charge will depend on the nature of the damage and won’t exceed Rs. 5000.

However, we may find that the damage is large enough that it results in a ‘major loss’ – which means we can no longer rent the outfit out due to it. In this case, we will levy an additional charge of up to 150% of the retail value of the product that was damaged. You can, however, keep the outfit given we can no longer rent it out.

For more details please refer to our Terms and Conditions.

Your outfit is professionally cleaned and ironed before it is sent to you so you shouldn’t need to iron it. If you do find there are a few wrinkles in it, please steam the garment at low heat or hang it to shake the wrinkles out. Please do not iron at high heat as this will damage the outfit.

We have state of art In-house dry cleaning facility to ensure every outfit is clean and looks and smells fresh when it reaches you. We follow a thorough process with every outfit, checking at every stage as it is dry cleaned, steam ironed and sent to you for your event. Don’t worry, you’re in good hands!

Once you’re ready to pay you will be redirected to a secure payment gateway page. Here, you’ll need to enter your credit card or debit card information, will process your payment for immediate charge. We accept Indian and international Mastercard and Visa cards. If you are having any trouble with your payment being processed, let us know at [email protected]  and we’ll do our best to help you out. Please note, we do not store your credit card details on our site.

Unfortunately, we are only able to process payments through credit card and will not be able to accept cash on delivery or bank transfers. We accept Indian Master card and Visa cards through CC Avanue payment gateway. If you are having any trouble with your payment being processed, let us know at [email protected] and we’ll do our best to help you out.

We’ll try our best to help! If you need an outfit urgently please mail us to [email protected] Enter your contact information, details of the outfit and the date you want to wear it. Our team will get back to you very soon on whether we can send the outfit to you on time, depending on availability.


THE RIGHT OUTFIT IN THE RIGHT SIZE

We’ve made sure our website is designed so at every step it’s easy for you to find what you Once you’re in our catalogue, the search filters can also help you narrow down the options. Simply use the panel on the left side of the catalogue to narrow the choices available on your date by size, designer, price or even colour.

There’s nothing worse than falling in love with an outfit only to find it doesn’t fit. Don’t worry These wedding out fits are easily customizable. Our styling expert will help you out in the same. Still If you have any additional measurements or size related questions please send us an email at  [email protected]  and we’ll get back to you with an answer to our beautiful bride.

You can also email us if you’re finding it hard to find anything in your size or if there’s a specific outfit you wish we had in your size. We can’t make any promises, but we’ll see what we can do.

Don’t worry, we’ve got your back! If you send us an email between the time you receive the outfit and 11am the following day at [email protected]  letting us know the outfit doesn’t fit, we’ll send our executive to pick it up within the day and give you a replacement close to your choice.

BOOKINGS AND CHANGES

The outfit you’ve chosen will reach you on the day of  your ‘event date’ and you’ll need to return it the day after your event. So all up you’ll have it
Day 1 – The outfit is delivered to your doorstep in afternoon.
Day 1 – Rock it at your event!
Day 2 – Put the outfit back in the packaging and have it ready for our executive to pick up at your door.

*Please note we guarantee the outfit will reach you in time for your event.

Destination weddings, parties out of town, travel you need to look fabulous for – we understand there are occasions for which you may need the outfit for more than 2 days. If this is your case, simply send us an email at [email protected]  and we’ll do our best to help you out and figure out a special arrangement and rental fee just for you.

So if you have a case of ‘mmm… was that a good idea?’ within 24 hours of placing your order, don’t worry at all. Just send us an email at [email protected] within 24 hours and if we haven’t already shipped your order we’ll issue you a store credit for your entire rental fee. We’ll return your security deposit as well of course. What if it’s been more than 24 hours? It’s as simple as the options below:

  1. In the event you have requested for cancellation of the Order at least 30 (Thirty) days prior to the scheduled delivery date, you will be eligible for a credit note for 80% of the Rental Fee and 100% of delivery charges, if applicable. However, 100% of the Security Deposit shall be refunded to you (if applicable).
  2. In the event you have requested for cancellation of the Order at least 15 (Fifteen) days prior to the scheduled delivery date, you will be eligible for a credit note for 50% of the Rental Fee and 100% of delivery charges, if applicable. However, 100% of the Security Deposit shall be refunded to you (if applicable).

3.In the event you have requested for cancellation of the Order at least 7 (Seven) days prior               to the scheduled delivery date, you will not be eligible for any refund and your request for             cancellation of the Order shall be deemed invalid. However, 100% of the Security Deposit             shall be refunded to you. (if applicable)

We can’t guarantee your outfit will be available at the new dates but if you send us an email at [email protected]  we’ll see what we can do to help you out.

DELIVERY & RETURNS

We know its your most precious event of your life. We deliver personally through our executives  If you’d like to receive your order in a particular time slot simply email us at [email protected]  and we will try and ensure that it happens in that period.

When you’re picking your address for delivery (home/office/etc.) please make sure you’re picking an address that you or someone on your behalf will be present at between these hours on both the pick up and drop off day.

On the website you’ll need to enter the same address for drop off and pick up as this is our standard process. That being said, at  yourweddingknot.com  there’s very little we won’t do to make your experience awesome. So if you need a pick up from a different address, just drop us a line at [email protected]  and we’ll see what we can do to help out.

In great condition and on time of course ☺ So seriously, your outfit will either come in a box or a bag. Either way you  simply pop the outfit into when you are done. You will also see a docket with some papers in the original packaging. Just hand these over to the executive when he/she come to your doorstep to pick up the package. Make sure the box or envelope is carries all the items you got an the time of delivery.